REFUND & EXCHANGE POLICY

WE HOPE YOU LOVE OUR SLEEPWEAR AS MUCH AS WE DO, BUT IF NOT, HERE'S WHAT TO DO 

OUR REFUND & EXCHANGE POLICY
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
1. The items with the original receipt are returned within 30 days of purchase.
2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.


HOW TO GET A REFUND OR MAKE AN EXCHANGE
PURCHASES MADE ONLINE
You can return or exchange an item purchased online. Simply send us an email and we will guide you through the return process. You must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by RoseBlanc. Please do not re-use our courier bag. Make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purpose.

REFUNDS – ADDITIONAL INFORMATION
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

EXCHANGES - ADDITIONAL INFORMATION
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from RoseBlanc. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).